Asks Questions to your Customers
Ask Right Questions
Call on a Customer
Call on a colleague to give you a critical assessment of your operation
Form a customer focus group
Set up a Number For Customers to call you easily & in an inexpensive way
Hold a customer conference
Talk to your Drivers, custodians , Security guards & maintenance crews
Administer Paper-n-pencil Surveys at the Point of Sale / Service
Print creative comment cards
Make Post-Sale/Service calls
Examine your Startup Policies from Customer's perspective
Ask your Startup Team to conduct Market Research with their connects
Hire a Firm to commission a Customer Research Study
Interview Lost Customers
Become a Customer Yourself
Hire 'Mystery Shoppers'